Terms & Conditions

Product Guarantee

The Venus Product is guaranteed for a period of ** years/months (ref user manual will differ product to product) from the date of purchase against manufacturing defects of all functional parts subject to the terms and conditions.

Claim Guarantee

Please show the guarantee document like bill & guarantee card to the engineer if the product is under guarantee . Otherwise, Service / Visiting charges + spare costs are applicable.

Visiting Charge

When the product is not serviceable after being inspected by our engineer, the visiting charges are paid by the customer. If the heater is serviced within a month, the visiting charge will be adjusted from the service charge. The service charge will differ from product to product.

Installation policy

The installation is offered to selected models and city limits only. If beyond the city limits the transport charge to be paid by the customer (Maximum Rs.150/- is applicable) For installation, only the heater will be connected and a demonstration will be given by our engineer. If any plumbing work, like old heater removal, angle valve & nipple fixing, charges are applicable. The charges will be different based on on-site conditions. (Maximum Rs.200/- is applicable as service charges). The plumbing spare parts like angle valve, nipple, etc are not provided by the company.